Cancellation Policy Agreement

At The Lounge at Chapelton, we take great pride in providing exceptional service and respecting the value of your time. As a small business, we require financial stability, and enforcing our cancellation policy is essential to maintaining that stability.

To confirm your appointment, we require a 10% deposit which will be applied to your service. By booking an appointment with us, you agree to our cancellation policy as outlined below.

Cancellation or Rescheduling:

We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. If you need to do so, we kindly request that you provide us with at least 48 hours notice. If you cancel or reschedule with less than 48 hours notice, you will be responsible for 50% of the booked service. If you cancel same day (less than 24 hours notice) you will be responsible for 100% of the booked service, even if you reschedule to a later time.

Illness:

If you are feeling unwell, we kindly request that you reschedule your appointment for another time. Please do not come to the salon if you are symptomatic. Your health and the health of our team and other clients is of utmost importance to us. If you are unable to attend your appointment due to illness and you provide less than 48 hours notice, you will be responsible for 50% of the booked service.

No Call No Show:

A "No Call No Show" incident is defined as the failure of a client to attend their appointment without prior notification.

The client will incur a charge amounting to 100% of the booked service.

We appreciate that emergencies and unforeseen events can occur. Should you find yourself in such a situation, please contact us at your earliest convenience. Your understanding and adherence to this policy are greatly appreciated and help in fostering a respectful and professional environment.

In the rare instance that we need to reschedule your appointment, any deposit made will be applied towards your next scheduled appointment. Our policies are in place to protect our business and to ensure that we provide our clients with the best possible service.

REVISIONS: We thrive to deliver the best service, however miscommunications can happen.

While we don't offer refunds, we want nothing more than to see you leave the salon happy.

Hair; If for some reason we missed the mark or you think we didn't quite nail it, we're happy to offer one revision. We promise it is never awkward, we would prefer you tell us before you leave the salon. However if you get home and your not entirely happy please contact us within 1 week and we will arrange a suitable time to come back into the salon to discuss.

Nails; We offer a complimentary repair chipped/lifting nails within 5 days of application. Anything after 5 days will incur a charge, per nail.

The fine print; To maintain/obtain the best results we require you to follow the after care instructions we provide you with. This applies to all services.

If we ever fall short of your expectations, remember, we're just a quick chat away from making it right.

By booking with us you acknowledge that you have read and understood our cancellation policy. You agree to be responsible for any charges resulting from a violation of this policy.

Thank you for your understanding and cooperation.